Shipping policy

🌍 International Shipping

Contact Email: proudpurchase@gmail.com

We do not have control over customs and are therefore not responsible for delays that may occur.
πŸ“² Tracking information will be shared with you as soon as it becomes available.

⏱️ Approximate Shipping Times (excluding weekends & public holidays):

  • πŸ‡ΊπŸ‡Έ USA: 7–16 business days (tracking available)
  • 🌐 Rest of the World: 7–21 business days (tracking availability varies)

⚠️ Delayed delivery: In rare cases, packages may take longer than expected. If tracking shows no updates for 30–60 business days, we will ship out a replacement.

πŸ›οΈ This is more common during busy holiday seasons (November–December), promotions, or other high-demand times.

⏳ Processing Time vs Shipping Time

πŸ“Œ Please note: Processing time is separate from shipping time.

  • πŸ•’ Processing time: 4–6 business days (checking, packing, forwarding to logistics, and dispatch).
  • πŸ“¦ Once processed, our shipping partner will pick up your order and you’ll receive tracking details via email.
  • ⚠️ Processing may take longer during holidays, promotions, or busy periods.

❌ Cancelling an Order

  • Orders can only be cancelled within 30 minutes of being placed. After 30 minutes we will not be able to cancel it.
  • If you wish to cancel, please email us immediately at πŸ“§ proudpurchase@gmail.com

πŸ“¬ Unclaimed Orders

We are not responsible for packages returned due to:

  • Refusal ❌
  • Unclaimed πŸ“¦
  • Undeliverable πŸ“­
  • Incorrect/insufficient address 🏠

πŸ‘‰ If you notice an address error in your confirmation email, reply to it immediately with the corrected details. Once processed, we cannot make changes.

πŸ’³ Refund Policy

We typically do not offer refunds as shipping times and product details are stated on each product page.

However, if your product arrives damaged, please send us:

  • πŸ“Έ Clear photos of the product & packaging
  • πŸ“ Your customer details

Our team will review and resolve the issue.

Customs & Duty Fees

Customs fees are the customer’s responsibility. Please check with your local customs office for details.
🚨 Customs may occasionally delay delivery.

πŸ“¦ Separate Packages

Your order may arrive in multiple packages if:

  • Items are on backorder
  • Post office imposes weight restrictions
  • Items ship from different warehouses

πŸŽ„ Holiday Season

From October to December, due to high sales volume:

  • Shipping times may take longer than usual ⏳
  • We kindly ask for your patience πŸ’™
  • Rest assured, your goods will arrive πŸ™Œ

Thank you for your understanding and for being a valued customer! πŸ›οΈβœ¨